|Questions? Message our account.Please contact us if you have any issues before leaving negative feedback. We are committed to helping resolve any problems in a fast and satisfactory manner when given the chance.|| WaltsTV is an Arizona-based company that has been around since 1957. That means that we have been committed to exceptional service for over 50 years, and every one of those years we have endeavored to improve on our already-great foundation. A business like ours does not thrive for decades by conducting business as usual. We work hard, because we know that our customers expect only the best.Our mission is simple: To provide experience that is unsurpassed, and service that is top notch.|
Choosing WaltsTV means a guarantee that we will answer any questions about your purchase or about the ordering process. It means a commitment to make sure that you receive only the best quality products. It means following through with your transaction until the end, and making sure you are completely satisfied.
IMPORTANT INFORMATION: Items Shipped as Freight
If your item requires a freight company, it will be delivered curbside to your home. The freight company will call you one day in advance to make a delivery appointment. You (the purchaser) must be present to inspect the item.
When the delivery is made:Check each item for visible signs of damage. Make specific notes on the delivery receipt detailing any and all marks, dings, or dents in the exterior packaging.Open your item and examine it for damage while the driver is still present. If your item is damaged, refuse it.Record an exact, detailed description of the results of the examination on all copies of the delivery receipt, using specific details like "release handle broken" or "12-inch scratch on framework." Note on the receipt that you have refused the item. Generic notes like "box damaged" do not provide adequate support for a damaged item claim.Have the driver sign all copies of the receipt.
If the delivery driver tells you anything other than the policy you see outlined here, do not proceed with any part of the delivery without first contacting WaltsTV.
There is a 30 day money back return policy on all items. Items damaged during shipment do not fall under our return policy. Please see our damaged item instructions under shipping policy. If you need to return an item we must have all original packaging and contents, and must be re-strapped to the pallet if the item was sent on a pallet. You must contact us via email to arrange your return. Actual freight cost incurred by WaltsTV is non-refundable.
We do not recommend that you return TVs larger than 40", as they are more susceptible to damage which can delay your credit. All of our 40"+ TVs come with an in-home warranty to cover DOA and defective item issues. If the item comes back to us damaged, we will file a claim on your behalf and your credit will be issued after the claim is paid through the freight company. Expect a refund 7-10 days after we receive the product. Please contact us if this policy is not clear.If you have any issues with your order or your products, please do not hesitate to call us. With our near-decade of experience as well as our knowledgeable team of experts, we are usually able to solve consumer issues simply, quickly, and effectively.
Our customer support hours are from 9am to 5pm Monday through Saturday. We offer online support on Sundays.
Message our account.